Privacy policy

 

PRIVACY POLICY

Last updated: March 11, 2026

SOLDERED operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us. By using our Services, you acknowledge the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect We collect information that identifies or can be linked to you. This includes:

  • Contact details: Name, shipping address, billing address, phone number, and email address.

  • Financial information: Payment card information and transaction details (processed securely via Shopify Payments and our payment partners).

  • Transaction information: Details about the watches you view, purchase, or return (e.g., Obsidian or Quartz models).

  • Customer Support: Any information you provide when contacting us via email or our "Ask a question" forms.

  • Device information: IP address, browser type, and interaction data collected automatically via cookies.

2. How We Use Your Personal Information We use your data to provide a premium shopping experience:

  • Order Fulfillment: To process payments, arrange international shipping, and manage custom watch builds.

  • Communication: To send order confirmations, tracking updates, and respond to your inquiries.

  • Marketing: If you opt-in, we may send updates about new limited releases or custom watch options.

  • Security: To detect and prevent fraudulent transactions.

3. Disclosure of Personal Information We share your information with essential partners to run our business:

  • Shopify: Our hosting and e-commerce platform.

  • Fulfillment Partners: International shipping carriers to deliver your timepiece.

  • Payment Processors: To securely handle your financial data.

  • Legal Compliance: When required by law or to protect our rights.

4. Third-Party Links Our store may contain links to our social media, such as Instagram (@soldered.official). Please review their privacy policies, as we do not control how these platforms handle your data.

5. Your Rights (EEA & UK) As a customer in the European Economic Area (EEA), you have the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing at any time. To exercise these rights, please contact us at the email provided below.

6. Data Retention & Security We retain your information only as long as necessary to provide our Services (e.g., maintaining your account or fulfilling warranty claims). While we use industry-standard measures to protect your data, please remember that no transmission over the internet is 100% secure.

7. Contact For any questions regarding our privacy practices or to exercise your rights, please contact us at:

Email: SOLDEREDWATCH@gmail.com